FAQ – BroShop

FAQ


WHEN WILL MY ORDER ARRIVE?

We generally ship all orders in 1-3 working days

There may be the occasional delay due to Customs Clearance processes or holidays which are out of our control.

Typically orders take 2-4 weeks to arrive. Delays are expected especially due to worldwide pandemic.

COVID19 UPADATE: Orders now take 4-6 weeks in order to arrive with the delays up to 8 weeks.

If you have not received your order after 6-8 weeks contact us so we could check up the parcel!

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. You can click on that tracking number! If you did not receive this email, please email  info@broshop.lt

DO YOU SHIP TO MY COUNTRY?

Most likely yes! We ship to over 200 countries worldwide!

As of 2020.02.11 we have stopped delivering to Oman, Lebanon and Africa due to long travel time and many lost parcels

On 2020.08.07 deliveries to Argentina and Kuwait has been disabled temporary because these post offices does not accept registered parcels at the moment. We hope to restore shipping to these countries once pandemic will slow down

HOW MUCH DOES DELIVERY COST?

Free Worldwide Shipping this month!

Standard cost is 4.95€

 

HOW CAN I CONTACT YOU?

Email us at  info@broshop.lt we are also responding to instagram DM`s 

 

WHAT PAYMENT METHODS DOES BROSHOP ACCEPT?

Currently we accept Paypal, Apple Pay and all the major Credit/Debit Cards. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at  info@broshop.lt  to arrange this.

 

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at info@broshop.lt so we can urgently review the matter for you!

 

WHAT IS YOUR RETURN POLICY?

We offer 30-days hassle-free return for your order!

The item/s must be in original condition. Item/s must not have been worn or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements. 

BroShop offers a full refund (item price excluding original shipping cost).

Custom design products are non refundable and cannot be exchanged.

 

HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy!

We offer 30-days hassle-free return for your item!

To initiate a return, simply email us at info@broshop.lt using the e-mail address used to order the item.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) 

Once the items have been received, you will receive your refund (item price excluding original shipping cost).

BroShop cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that BroShop does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by BroShop please contact your local customs office to find out more information if you are unsure of the charges.

  

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! BroShop is based in Lithuania. BroShop uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact info@broshop.lt  and we will contact you regarding an alternative method to place your order!


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